Customer SERVICE of Philippine Airlines
Open Letter to Philippine Airlines CEO, COO, CFO. Well the last entry was March 2003. And from the looks of it, nothing has come out of it.
Besides even if PAL wasn't at fault, they should have the courtesy to respond immediately even if it means repeating their first message.
I had a dream where Lucio Tan told me that PAL Customer Service is an oxymoron. The way I heard it was "PAL Customer Service is an ox of a moron". Well, it was only a dream...
